Appropriate Use of 999

Jersey emergency services are asking Islanders to think before they dial 999 after an increase in calls over the last week, especially to the Ambulance Service, that did not require an emergency response.

Gordon Hunt from the States of Jersey Ambulance Service said. “We understand that there is nervousness related to COVID-19 but the Government have robust measures in place and have set up a hotline for those who think they may have symptoms, or have been in contact with someone who has.”

“We are finding that people are ringing the hotline but then calling us on 999 if they’re not getting the response that they want. This is not an acceptable use of a vital service.

“Inappropriate use of 999 is not new but the current situation is fuelling the issue.

“It’s so important that we work as an Island to ensure that we preserve emergency assets for those who really need them. Please think before you dial.”

The latest advice and information is available via the website and the Government of Jersey Coronavirus hotline number is 01534 445566. Anyone who is concerned that they may have symptoms of Coronavirus should ring this number. 999 should only be used in a genuine emergency.

Islanders are also being alerted to a change in call handling procedures which will mean that those ringing 999, or the police non-emergency number 612612, may be asked Coronavirus related questions.

Inspector Huw Williams from the States of Jersey Police commented: “We ask these extra questions so that we can promote the safety of everyone involved and reduce the speed of the virus spreading.

“The answers will not affect whether we respond to calls for service, it just means our staff can take appropriate precautions where they do attend.

“It is really important that people are honest with their responses.”


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